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A question? Write to us.
Advice on a product, a question about an order or delivery: we will reply by email.
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About an order?
Include the order number in your message: we will find it faster.
Before you write
Answers to the most frequent questions are just below.
Frequently asked questions
Delivery, returns, payment
How much is delivery?
Tracked delivery is free on every order, with no minimum spend.
Can I return an item?
Yes. You have 14 days from receiving your order to exercise your right of withdrawal. The details are on our Shipping and returns page.
Is payment secure?
Yes. Payment is made on a secure, encrypted page; your card details are never shared with us.
- Free deliveryOn every order
- 14 days to change your mindRight of withdrawal
- Secure paymentOn an encrypted page