Shipping and returns

This English version is provided for convenience. In the event of any discrepancy, the French version (Livraison et retours) prevails.

Areas and times

We deliver to mainland France. Your order is dispatched [To be completed: dispatch time] after receipt of your payment, then delivered within [To be completed: delivery time]. These times are given for information; the estimated delivery date is shown in the dispatch email.

Delivery costs

Tracked delivery is free on every order, with no minimum spend.

Tracking

As soon as your order is dispatched, you receive an email with your parcel’s tracking number. Some orders with several products may be sent in several parcels, at no extra cost.

Receipt

Check the condition of the parcel on receipt. If a product is damaged, broken or missing, write to us as soon as possible at contact@barware.fr with your order number and photographs: we will offer you a replacement or a refund.

Returns

You have 14 days from receipt to change your mind. Let us know by email at contact@barware.fr, then return the products complete, in their original packaging and in perfect condition, within the following 14 days to: [To be completed: return address]. Return costs are at your expense, unless the product is defective or we made a mistake.

Refunds

We refund you using the payment method used for your order, including the initial delivery costs, within 14 days of your request; the refund may be deferred until we receive the products or proof of their dispatch. The full conditions are set out in our terms and conditions of sale.